Southern Highlands Private Hospital Mission, Vision & Objectives

The Ramsay Vision

Ramsay Health Care is committed to being a leading provider of health care services by delivering high quality outcomes for patients and ensuring long term profitability.

The Ramsay Way

People are at the heart of our success. As ‘people caring for people’ there are three key ways we approach our work every day.

We value strong relationships

Healthy working relationships lead to positive outcomes for all. We look out for the people we work with, and we respect and recognise them. Strong healthy relationships are the foundation of our stakeholder loyalty.

We aim to constantly improve

We do things the right way. We enjoy our work and take pride in our achievements. We are not afraid to challenge the status quo to find better ways.

We seek to grow sustainably

Maintaining sustainable levels of profitability are only part of our success. We prioritise long term success over short term financial gains because we care about our people, our community and our planet.

Southern Highlands Core Values

In 2005, the management team also decided upon a set of core values – that were loosely based on the Ramsay Way but also gave an idea of what it is like to be part of Southern Highlands Private Hospital.

Southern Highlands Private Hospital aims to be the leader of accessible and quality private health services to the communities of the Southern Highlands and beyond. The hospital embraces the Ramsay corporate philosophy, the Ramsay way which underpins our Quality Management System and the way we manage our business.

Objectives

We aim to:

• Increase the range of services wherever there are opportunities to meet an area of customer need and demand, on financially viable basis
• Provide a safe and therapeutic environment for all patient, staff and visitors
• Increase overall satisfaction rates of patients, employees and visiting medical officers
• Achieve financial and human resource key performance indicators
• Maintain clinical indicators below aggregate rate for peer hospitals